Custom AI Patient Engagement Chatbot
Intelligent Patient Conversations That Drive Coordinated Care
Transform patient inquiries into instant Health Cloud cases with AI-powered chatbot automation. Enable appointment booking, care plan questions, and seamless escalation to live agents—all while maintaining HIPAA compliance and eliminating manual data entry.
PROBLEM
Patient Requests Are Falling Through the Cracks
Manual patient intake processes create delays, missed appointments, and fragmented care coordination. Critical information gets lost in email chains and phone calls. Your care team spends hours on data entry instead of patient care. Patients experience frustration and delays when their needs aren't captured quickly or accurately.
SOLUTION
How It Works
Intelligent Case Creation and Routing
Every patient chat instantly creates a Health Cloud case with complete context automatically pulled from your system. Your care team receives cases pre-populated with the patient's care plan, medications, and care coordinators—eliminating manual lookups and data entry. Cases are intelligently routed to the right team member based on patient needs and availability.
Seamless Live Agent Escalation
When conversations require a human touch, patients are connected to live agents who see the entire chat history and patient context in real-time. No repetition. No confusion. Omni-Channel integration ensures smooth handoffs and consistent care coordination. Agents have instant access to all relevant Health Cloud data needed to resolve issues quickly.
HIPAA-Compliant Secure Patient Engagement
Built-in security protocols ensure all patient data is encrypted, transmitted securely, and handled in full compliance with HIPAA requirements. Patient authentication and data access controls prevent unauthorized information exposure. Your organization maintains complete audit trails and compliance documentation for every patient interaction.
PROCESS
From kickoff to launch in weeks, not months
01/ Discovery
We audit your workflows and interview you to extract your subject matter expertise. Your AI delivers excellent work because we train it on your expertise.
02/ Development
We build your custom AI at startup speed, using our own AI. We run evaluations to ensure quality and consistency.
03/ Testing
Your team deploys the AI and gives feedback. We polish and provide full documentation.