AI Voice Agent That Handles Order Tracking Calls 24/7

Transform customer service with an intelligent voice agent that answers calls, verifies customers, pulls live tracking data from Shopify and carriers, and delivers human-like order updates instantly. Reduce support costs while delighting every customer.

PROBLEM

Customer Service Teams Drowning in Order Tracking Calls

Every day, your support team fields hundreds of repetitive order tracking inquiries. Customers wait on hold, get transferred between departments, and leave frustrated. Meanwhile, your team spends hours on calls that could be automated, driving up labor costs and hurting customer satisfaction.

SOLUTION

How It Works

Instant Customer Verification and Order Lookup

The AI voice agent verifies customers using order number, email, or phone, then instantly retrieves their order details from Shopify. No more manual searches or customer frustration. Your customers get answers in seconds instead of minutes.

Live Carrier Tracking Integration

Seamlessly connect to 17TRACK, AfterShip, EasyPost, or Shippo to pull real-time tracking data during the call. The agent converts complex tracking codes into clear, conversational summaries including current location and estimated delivery date. Customers hear exactly where their package is, every time.

Natural Language Conversations with Full Logging

The agent speaks like a human, delivering tracking information conversationally while automatically generating complete transcripts and call logs. Handle edge cases like unshipped orders or multiple shipments intelligently. Every interaction is documented for compliance and quality assurance.

PROCESS

From kickoff to launch in weeks, not months

01/ Discovery

Week 1

We audit your workflows and interview you to extract your subject matter expertise. Your AI delivers excellent work because we train it on your expertise.

02/ Development

Week 2

We build your custom AI at startup speed, using our own AI. We run evaluations to ensure quality and consistency.

03/ Testing

Week 3

Your team deploys the AI and gives feedback. We polish and provide full documentation.