AI-Powered Emergency Dispatch That Works 24/7

Transform emergency calls into dispatched engineers with confirmed payment in under 60 seconds. Eliminate manual coordination bottlenecks and get your field service team to customers faster.

PROBLEM

Manual Dispatch Costs You Time and Money

When emergencies strike, every second matters. Traditional dispatch processes—manual call handling, engineer coordination, payment processing, and confirmation—create dangerous delays and operational chaos. Your customers wait longer, your engineers sit idle, and revenue opportunities slip away.

SOLUTION

How It Works

Real-Time AI Call Triage and Job Creation

The system answers inbound emergency calls instantly and classifies urgency without human intervention. A ServiceM8 job is created immediately with complete customer details, eliminating the delay between call receipt and job entry. Your dispatch team gains immediate visibility and can focus on execution instead of data entry.

Intelligent Engineer Matching and Instant Dispatch

AI scans your entire engineer network, matches skills to the emergency, and calls available technicians in real-time via Vapi voice calls. Engineers accept jobs verbally and confirm ETAs on the call itself. This eliminates back-and-forth messaging and ensures your best-fit technician is already en route while competitors are still coordinating.

Automated Payment Capture and Booking Confirmation

Payment requests are sent automatically through ServiceM8 the moment an engineer accepts. Once payment is confirmed, booking confirmations are sent instantly to both customer and engineer. No chasing invoices, no payment delays, no dispatch until money is secured—every transaction is logged and auditable.

PROCESS

From kickoff to launch in weeks, not months

01/ Discovery

Week 1

We audit your workflows and interview you to extract your subject matter expertise. Your AI delivers excellent work because we train it on your expertise.

02/ Development

Week 2

We build your custom AI at startup speed, using our own AI. We run evaluations to ensure quality and consistency.

03/ Testing

Week 3

Your team deploys the AI and gives feedback. We polish and provide full documentation.