Transform Every Citizen Call Into Actionable Intelligence

Secure voice and text AI agents that automatically collect caller information, detect intent with 94% accuracy, and intelligently route issues to the right department in seconds. Built for government offices handling high call volumes with zero data loss.

PROBLEM

Citizen Information Gets Lost in the Chaos

Government offices struggle with missed calls, lost voicemails, and misrouted citizen requests. Critical information like names, phone numbers, and addresses vanish. Issues end up in the wrong department. Citizens wait days for responses. Your team wastes hours manually sorting and forwarding data that should be automated.

SOLUTION

How It Works

Mandatory Secure Data Collection

Every interaction automatically captures name, phone number, and complete address before proceeding with the citizen's request. Data is encrypted at rest and in transit with military-grade security, eliminating information loss and ensuring compliance. No caller details slip through the cracks, even for repeat contacts or simple inquiries.

Intelligent Intent Detection & Auto-Routing

Advanced natural language processing analyzes each call or message to detect intent with 94% accuracy and automatically categorize issues into departments like Public Works, Public Safety, Revenue and Finance, or Parks and Public Property. Summaries with full caller context route instantly via secure email, eliminating manual sorting and delays. The right department gets the right information in seconds.

Secure Admin Dashboard & Reporting

A fully encrypted web dashboard gives you complete oversight with per-department reports, intent-based filtering, search capabilities, and CSV/PDF export options. Role-based access control and audit logging track every interaction while protecting citizen privacy. Your team gains real-time visibility into all routed issues without exposing sensitive data.

PROCESS

From kickoff to launch in weeks, not months

01/ Discovery

Week 1

We audit your workflows and interview you to extract your subject matter expertise. Your AI delivers excellent work because we train it on your expertise.

02/ Development

Week 2

We build your custom AI at startup speed, using our own AI. We run evaluations to ensure quality and consistency.

03/ Testing

Week 3

Your team deploys the AI and gives feedback. We polish and provide full documentation.